PAYMENT Unless we have agreed upon an exception, I accept pay-pal, square, google merchant and the square. Either one of them allows you to use your credit card.
CANCELLATION We will refund and cancel your order if the request is submitted to us in writing (email) or a phone call directly to me (ROBYN), within 2 hours of placing the order. After 2 hours the order is placed in the production area for filling and cannot be canceled or refunded. Orders that are not fully paid in 24 hours after an invoice is sent will be canceled. Should it become a habit for the buyer to not pay their invoices/orders, the ability to place an order in the future will be revoked.
SHIPPING Allow up to one week for orders to ship, although it is likely it will ship sooner. Custom orders allow up to two weeks, depending on size and nature of order. I use USPS first class or priority mail, depending on the order. Please contact me for shipping details if you need a specific shipping deadline met. I WILL NOT REFUND FOR SHIPPING PROBLEMS. PERIOD. USPS offers shipping insurance.
For International shipping, please understand your country’s customs timing and policies, as I will do my best to get packages shipped in a timely fashion. It is not in my control if your country holds packages for days or weeks past when you expect something to arrive. I WILL NOT REFUND FOR INTERNATIONAL SHIPPING PROBLEMS. PERIOD. Holiday shipping is crazy and USPS is overwhelmed, So if you must have it on time, order early! Because of madness of major Holiday shipping, I recommend orders going out the final week of a Holiday should be shipped with insurance and with delivery confirmation so that the USPS will be responsible for any damages that incurred. A report will be filed for the insurance and once the insurance is in my hands, you will be granted a refund in the case that the package was lost or damaged. Orders of $250 or more will require Signature Confirmation upon delivery, no exceptions.
IMPORTANT NOTE ON SHIPMENTS During check out please be sure to confirm that the shipping address you are providing is correct. Your order will be shipped to the address you provide. If you pay via a PayPal account, your order will be shipped to the address you have assigned to your PayPal account. This cannot be changed! I am not responsible for lost or undelivered orders. Incorrect or outdated addresses that you may provide at checkout.
REFUNDS & EXCHANGES Due to the sanitary nature of our products, we do not offer exchanges or refunds for any reason.
DAMAGED In the event of a damaged parcel during transit please retain all packing materials so you can submit a claim for damage to the USPS if you have purchased shipping insurance for your parcel. You MUST have purchased shipping insurance for us to be able to replace or reimburse a parcel that was damaged or lost in transit. PERIOD. We must be notified of damage by email or phone within 24 hours of receipt of the package. It is your responsibility to retain the contents, including packaging for inspection and you may be required to submit the items to a postal inspector or make them available for pickup.
HOLIDAYS Holiday orders for custom items will be made and shipped as early as possible, but the last day of shipping to guarantee Christmas delivery is four business days prior to the holiday for IN STOCK ITEMS (Cold Process Soap takes 4-6 weeks to cure, So unless its in stock it you may be out of luck). Please do not expect miracles when ordering custom items that require time to make and cure. Rush shipping charges may apply if you and I agree on a “Rush” order status for your purchases.
DISCLAIMER By purchasing or using items from Soapery Sweet, the buyer accepts full responsibility for any allergic reactions or adverse effects that may occur. The Buyer agrees to ALL Soapery Sweet policies concerning payment, pricing, shipping, returns, refunds and disclaimers. Do not ingest. Avoid contact with eyes. If an allergic reaction or Irritation should occur, immediately discontinue use and consult a physician. Please use caution when getting in and out of the tub as it may be slippery! Keep out of reach from children with out adult supervision. Do not use Soapery Sweet bath & body products if you have peanut/nut/seed allergies, other products that contained nut oils etc may have been used in the processes of making. Do not eat any Soapery Sweet products or their decorations. Products with vanilla in them may discolour to brown, it is natural and is still safe to use.
By making a purchase from Soapery Sweet, Soapery Sweet is not responsible for buyer’s failure to carefully read any & all policies stated herein, prior to purchase.
COMING SOON Gift Certificate payments: Please select the “Money Order” option and enter your gift certificate code at checkout. If your purchase is more than your gift certificate is worth, you will receive a separate invoice for the remaining cost of the transaction. Once that invoice is paid, your order will be processed. If your purchase is for less than the amount of the gift certificate, you will receive a follow-up email with a new gift certificate code for the amount of the dollar value remaining.